thank you very much for your prompt reply to my computer break down.
Your knowledge is outstanding and your service has been exceeding my expectations by far. I also appreciated your communication and constant updates on the situation.
Now that my computer has been fixed and rejuvenated, I can go back to work and expose this valuable machine to my amateur handling skills, knowing, that I have a trustworthy IT expert in the background, who will come to the rescue next time ...

Kind regards,
Andrea